Date : 26-28 November 2014
Venue :
Zamrud Tutorial Room, Zamrud Tutorial Room, Mezzanine Floor (G),
Institute for Health Management
Limited to 5-8 persons per session
Schedule :
26 November (Wed): 9 am to 12 pm (1st Session)
27 November (Thu): 9 am to 12 pm (2nd Session)
28 November (Fri): 9 am to 12 pm (3rd Session)
You are cordially invited to our clinic if you are..
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Involved in patient satisfaction survey using SERVQUAL KKM method;
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Unable to analyze the patient satisfaction survey using SERVQUAL KKM method;
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Facing difficulties in preparing report using SERVQUAL KKM;
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Interested to know further on SERVQUAL KKM online ;
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What are the benefits
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- Increase your understanding on SERVQUAL KKM
- Learn how to analyze your result using SPSS
- Get to know how to present the result
- Get to know how to use the ihmkkpform.moh.gov.my and ihmkkpportal.moh.gov.my for hospital survey
Things to bring along
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Laptop(installed with SPSS software)
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Data patient satisfaction using SERVQUAL
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Walk in or you may contact our officers for appointment:
Mohd Idris Omar
Tel No : 03-22962875
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.
or
Nurul Syarbani Eliana Musa
Tel No: 03-22962877
Email : This email address is being protected from spambots. You need JavaScript enabled to view it.